MacPhee’s Terms and Conditions of Sale

MacPhee’s is committed to complying with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010, including the specific provisions applicable under Victorian consumer law.

These Terms and Conditions of Sale (Terms and Conditions) apply to the ordering, purchase, fulfilment, and delivery of goods (“Goods”) from DallMac Pty Ltd ABN 62 641 499 443, (trading as MacPhee’s).  In these Terms and Conditions “we”, “our” and “us” refers to MacPhee’s.  By placing an order for Goods from MacPhee’s, you agree to these Terms and Conditions. 

1. Your Rights under Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Advice

Any advice, recommendation, information, assistance or service provided by MacPhee’s is given in good faith and is believed by MacPhee’s to be appropriate and reliable.  However, this advice may alter due to a change in circumstances.

3. Quotations

A quotation issued by us is valid for 14 days.  A quotation does not constitute an offer to sell, and a contract is only formed as per

Section 5 – Contract

4. Acceptance of order

In order to contract with us, you must be over 18 years of age.  We reserve the right to accept or reject an order for any reason at any time.  All orders are subject to availability of Goods and confirmation of the price.

5. Contract

Your order is an offer to purchase goods at the listed price and delivery charge (subject to change). A contract is formed once we issue an invoice and receive payment within 5 business days.

Products will not be allocated until payment is received. Confirmation will be sent via email (considered sent when it leaves our server)  or post (considered sent when mailed) if no email is provided.

6. Pricing

Prices are as shown on your invoice and include GST. Delivery charges may vary as per Section 13 – Dispatch and Delivery

If a pricing error is found after receiving invoice, we will offer you the choice to proceed at the correct price or cancel for a full refund.

Prices may change without notice until your order is confirmed.

7. Availability of Goods

Goods may not be available for immediate dispatch. Estimated lead times will be provided but are not guaranteed, and we are not liable for any delays. We will attempt to notify you of any unfulfilled orders; if contact cannot be made, the order will be cancelled, and any payment refunded.

We may withdraw or suspend Goods from sale at any time without notice and accept no liability for any resulting loss.

8. Payment

Full payment must be received and cleared before Goods are dispatched.

We accept Visa, Mastercard, Amex, EFT, and other approved payment methods.

9. Order Cancellations

Unless agreed by us, you may not cancel or make changes to your order once a contract is formed.    You should therefore carefully check your order is accurate before a payment is made.

10. Disclaimer of Liability

To the fullest extent permitted by law (including the Australian Consumer Law), MacPhee’s and its related parties are not liable for any loss or damage—direct, indirect, incidental, consequential, or otherwise—arising from any order, delivery, or use of Goods.

11. Waiver

A single or partial exercise or waiver by us of a right relating to these Terms and Conditions does not prevent any other exercise of that right or the exercise of any other right.

12. Privacy Policy

Your privacy is important to us, and we have implemented practices, procedures and systems to ensure we comply with Privacy laws.  By placing an order with us, you accept our  Privacy Policy. 

13. Dispatch and Delivery

We will use reasonable endeavours to deliver the Goods by the estimated delivery time arranged with you in advance however we do not guarantee any specific delivery date and will not be liable for any failure to deliver the Goods by the estimated delivery date.

Goods will be delivered to the address on the invoice and only during business hours to ground floor addresses (or to another location if that has first been agreed with us) within Australia.  If we agree, at your request, to redirect delivery of the Goods to an address other than the delivery address specified in the order, you will be liable to make payment of any additional delivery charges associated with the redirected delivery, prior to us delivering the Goods.

Goods cannot be delivered to PO Boxes.

You must notify us in advance if there will be difficulties accessing the delivery address (e.g., parking, staircases or narrow passages) and you will be responsible for ensuring there is adequate access and entry to the delivery address.  If it is not possible for the Goods to be delivered to the delivery address, the Goods will be returned to our warehouse or storage facility, and you will be invoiced for transport and re-delivery.  In addition, weekly storage charges may apply.

Prior to delivery of the Goods, you must ensure there is clear access for delivery and that fragile or delicate items (including flooring) are suitably protected. For the avoidance of doubt, you are responsible for providing suitable protection for all flooring surfaces and, to the extent permitted by law, you indemnify and hold us harmless against any loss or damage you or a third party may suffer as a result of damage to flooring, walls, or furniture arising in connection with delivery by us or our nominated delivery contractor, of the Goods.

If you are not present or ready to accept delivery of the Goods at the nominated delivery time or within the nominated delivery time frame, as applicable, we are entitled to charge you an additional fee to have the Goods re-delivered. The additional fee must be paid by you prior to us delivering the Goods.

If the delivery is found to be a non-standard delivery, resulting in (i) an increase in the designated time allocation for the delivery or (ii) additional delivery vehicles and/or labour are necessary to facilitate delivery, we are entitled, acting reasonably, to charge you an additional fee for delivery of the Goods. The additional fee must be paid by you within 2 days of demand by us.

If (for reason other than our default) you have not taken delivery within 30 days of the date of your order (if the item is in stock) or of the date we tell you the Goods have come into stock, we will be entitled to charge a weekly storage fee of $50 per week per unit, until delivery is made.

Delivery does not include installation of the Goods. If you request installation of the goods by our delivery company, we are not liable for any damage caused.

You are required to inspect your Goods when you take delivery of them and notify us in writing of any damage or items missing from your order within seven (7) days of delivery. Such notification should include supporting photographs of the damages Goods and damaged packaging. If you fail to give such notice within seven (7) days of delivery, we will assume that the goods have been accepted by you.

14. Collecting Your Order

Subject to our prior agreement (and on you giving us at least 5 business days’ prior notice), Goods may be collected by you from our warehouse in Port Melbourne, Victoria. Photo identification (current drivers’ licence, passport, or any government issued photo ID card) and a copy of the paid invoice must be presented to verify you are the purchaser of the Goods. Our staff will take the Goods outside our warehouse but, for occupational health and safety reasons, we are unable to assist with lifting or loading of the Goods, and this is at your sole risk and responsibility.

15. Warranty and Claim Process

For warranty and claims please refer to our Warranty Conditions (https://www.macphees.com.au/warranty-conditions/)

Contact Us

If you have a concern, query or complaint relating to these Terms and Conditions, please contact us:
info@macphees.com.au
 www.macphees.com.au
 03 9696 5200 or 1800 733 621
18 Rocklea Drive Port Melbourne VIC 3207

These Terms and Conditions were last updated on 1 August 2025.