General statement of our information handling policies
We recognise the trust you are placing in us through your dealings with us and we do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information you give us as confidential.
What information we collect
We may collect the following information from you:
- your name and contact details
- some personal details
- other information that you will supply to us
Why do we collect information?
We collect information about you to provide you with the products and services you request and that may be of interest to you.
Where do we collect information from?
We collect the following information that you may be unaware of:
- the name of the domain from which you access the internet
- the date and time you access our site
- the internet address of the website from which you linked directly to our site
To whom do we regularly disclose personal information?
We may disclose information that we hold to related companies within our corporate group for marketing purposes.
You may “opt-out” of receiving direct marketing material
We also ask you for some personal details so that we can keep in touch with you and so that we can tell you about our other products and services that could be very useful to you. Please contact our privacy officer (listed above) if you do not wish your details to be used for marketing purposes.
Any information that we no longer require is destroyed. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.
Access and correction
The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
However, you may access your information at any time. If you would like to know what information we hold about you please contact our privacy officer. If you discover that there is an error or information is missing, please notify our privacy officer and we will try to correct or add the information as soon as possible.
We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.
If you would like to speak to our privacy officer about this please contact the abovementioned person.
Telephone: (03) 9696 2300
Post: EuroCave Australia
31-37 Buckhurst Street
South Melbourne VIC 3205
We will try to satisfy any questions that you have and correct any errors on our part.